Shipping policy

Shipping Policy (India)

At Tomahowk, we are dedicated to delivering your orders quickly, reliably, and securely across India.

1. Order Processing

  • All orders are generally processed within 1 to 3 business days after receiving your order confirmation.

  • Orders are processed on business days, excluding applicable public holidays.

  • You will receive a notification email once your order has been shipped and handed over to the delivery carrier.

2. Delivery Times (India)

  • Standard Shipping: Estimated delivery time is 5 to 10 business days after your order has been shipped.

  • Delivery times may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances beyond our reasonable control.

  • Deliveries to remote or difficult-to-service locations may require additional time.

3. Shipping Rates

  • Shipping fees, if applicable, will be clearly displayed at checkout before you complete your payment.

  • Any free-shipping promotion offered by Tomahowk will be subject to the terms displayed on the website or at checkout.

4. Shipment Tracking

  • Once your package has shipped, we will provide tracking information when available.

  • Please allow 24–48 hours for tracking information to appear or update on the carrier's tracking system.

  • You can use the tracking information provided to monitor your shipment's progress.

5. Incorrect Address & Delivery Issues

  • Please carefully review your name, phone number, PIN code, and complete delivery address before placing your order.

  • Tomahowk is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.

  • If an order is returned to the sender because of incorrect or incomplete information, additional shipping charges may apply if re-delivery is available.

6. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us as soon as possible after delivery and provide your order number along with clear photos or videos of the damaged package and product.

  • If your package appears to be lost or has not been delivered within a reasonable period after the estimated delivery date, please contact us so that we can assist you with the issue.

  • We will work with the relevant delivery carrier or shipping partner to investigate the shipment.

7. Delivery Delays

Occasionally, deliveries may be delayed because of circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Courier or logistics delays

  • Public holidays

  • High order volumes

  • Incorrect or incomplete address information

  • Remote delivery locations

  • Other unforeseen circumstances

We appreciate your patience in such situations.

8. Customer Support

If you have any questions about your order or shipping, please contact us:

Email: contact.tomahowk@gmail.com

Website: Tomahowk.com